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| Positive: Professionalism, Quality, Responsiveness, Value We have been working with Gent Law throughout the purchase of our first house and have today completed. |
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| Positive: Professionalism, Quality, Responsiveness, Value What an absolute pleasure! Rachael is so so so wonderful at her job and her team is uber professional. I would go back to them in a heartbeat. Thank you for making a painful process bearable! |
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| Positive: Professionalism, Quality, Responsiveness, Value Rachael and the team made the complex process of redemption of a help to buy loan really straight forward. Their communication and knowledge was brilliant. They were always clear and professional and no question was a bother to answer. The redemption was dealt with swiftly and I highly recommend the team. |
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| Positive: Professionalism, Quality, Responsiveness, Value Rachael and her team were brilliant. They were quick, responsive and professional. They caused absolutely no delays for our property purchase and were ready to exchange within two months (unfortunately the seller wasn’t). |
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| Positive: Professionalism, Quality, Responsiveness, Value I had an excellent experience with Gent Law, especially Rachael Gent who was a very good and prompt communicator. Everything flowed well and I would definitely use Gent Law again and would highly recommend to anyone else. |
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| Positive: Professionalism, Quality, Responsiveness, Value Hugely impressed with Rachael and her team regarding our recent house move. Its not until things dont go to plan that you realise the real standard of the company you’re dealing with. Due to reasons beyond our control we had a last minute issue caused by the other solicitors. So happy to say that Gent Law ‘brought it home’ – literally!! Outstanding commitment from all involved to get us over the line right at the last minute. |
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| Positive: I earn a living as a Customer Experience and Transformation Consultant, and have advised a number of blue chip Global and National brands on how to improve their customer service techniques. I’m not sure there are many better examples out there of how to treat customers than Gent Law! Their communication, pricing, quality of work and customer care are exemplary, and you get the impression that great customer service isn’t something they do, it is who they are as people! South West Airlines in the USA changed the standard corporate vision statement from the over-used “the customer is at the heart of everything we do” mantra, turned it on its head, and stated that their employees were at the heart of everything they do. By employing fabulous people, outstanding customer service isn’t something you strive for, it’s a natural consequence. Having spoken to a number of employees of Gent Law following a recent conveyancing assignment they handled for us, I think subconsciously this is what they have done. And they have done it brilliantly. Rachael, as their leader and MD, is the embodiment of everything I’ve described above, and genuinely does “walk the walk”. I cannot recommend them highly enough, and I am considering writing a case study about their business that some big companies would do well to study! |
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| Positive: Professionalism, Quality, Responsiveness, Value
Amazing team at Gent Law, very efficient, very helpful and would highly recommend to anyone. I am aware its a very busy time at the moment but the girls still got my purchase through in no time, thank you all so much for all your help, your all fabulous : )
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| Positive: Professionalism, Quality, Responsiveness, Value
Fantastic service from the team at Gent Law. We were first time buyers and couldn’t be happier with the service we got from them. They all worked super hard and amazingly quickly. Wouldn’t hesitate to use again in the future. Thanks for all your hard work. |
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| Positive: Professionalism, Quality, Responsiveness, Value
Extremely efficient and professional service. Highly recommend. |
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| Positive: Professionalism, Quality, Responsiveness, Value
I would recommend Gent Law to anyone they are brilliant to work with. They keep you in the loop and are really friendly and value for money. |
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| Positive: Professionalism, Quality, Responsiveness, Value
Rachael and her team at Gent Law were very responsive and professional. They did a thorough job with the purchase of my property and were easy to work with, as they made everything hassle free. Excellent service and very good value for money, will definitely use in the future. |
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| Rachael and Clare were excellent help with the purchase of my house! I will definitely use Gent Law again on any future purchases where I can and will recommend them wherever I can… |
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| Positive: Responsiveness
Superbly helpful law firm – what a breath of fresh air! |
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| Positive: Professionalism, Quality, Responsiveness, Value Thanks to Tania and Oliver at Gent Law we secured our new property! The guys are totally switched on, personable and you actually get to speak to them! They do not sit behind a switchboard and are always on hand to answer questions. Our sale was super complicated, however the guys works collaboratively with us to get it sorted! I can’t recommend them enough and their pricing is super competitive. You certainly get what you pay for with a quality firm like Gent and don’t be mislead by any of the cheaper national chains! |
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| Positive: Professionalism, Quality, Responsiveness, Value Very good service received from Gent Law, regarding the selling and buying of properties. In particular Oliver Clarke from Team Tania was excellent throughout. |
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| Positive: Professionalism, Quality, Responsiveness, Value Gent Law have just completed the sale of the house I have bought, absolutely faultless in their role, Clare Sheldon has been amazing all the way through the process, chasing all the relevant parties to get the desired conclusion. I would recommend Gent Law to anyone wishing to move house |
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| Positive: Professionalism, Quality, Responsiveness, Value Clare was amazing. Kept our house deal going, really brilliant communication throughout. She was the only person who seemed to know what was going on. She went above and beyond and was contacting other solicitors that she really didn’t need to. Genuinely without her i don’t think we’d have got the house completed. Really so grateful. |
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| Positive: The whole team at Gent Law made my first solo venture onto the property ladder as stress free as possible. Even more impressive considering the extreme circumstances that the pandemic presented us all with. Exemplary after sales care too. I would recommend in a heartbeat! John
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| Positive: Professionalism, Responsiveness
Our recent house move was a far more pleasant experience than a number of other solicitors we have used for previous house moves. Most importantly the moving day was absolutely seamless, prompt communication, clear and straight to the point. Just when you want it to be simple, Gent Law made it easy. Would recommend to anyone. |
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| Positive: Professionalism
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| Positive:
From day one, the service was outstanding. I was kept up to date constantly, and nothing was too much for any of them. All of my queries were answered promptly and I had correspondence sent to me straight away, even late evening my Rachael herself. All this during lockdown too, and at a great price. I will not hesitate to use Gent law again in the future, and will definitely recommend them to my friends and family. |
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| Positive: Professionalism, Quality, Value
I was recommended to use Gent Law and have to say that Rachael and Clare were superb in their communication and efficiency. I would have no hesitation in recommending Gent Law and will use them for any property conveyancing in future. Well done ladies and thank you. |
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| Positive: Professionalism, Quality, Responsiveness, Value
I would recommend Gent Law to anyone they are brilliant to work with. They keep you in the loop and are really friendly and value for money. |
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| Positive: Professionalism, Quality, Responsiveness, Value
I was searching for a solicitor as I was moving house. I found Gent Law by accident after seeing an interview in the local paper. They claimed that they would bring customer service as a priority to their clients as the industry had forgotten this. Within 5 minutes of emailing them Rachael was in touch answering my questions, so that was it I had found my solicitor. During the whole process Clare kept me involve with what was needed, she also did something strange for a solicitor… she call or emailed me every time she said she would. Moving home is a drama, but using Gent Law is one less thing to worry about, they do their job leaving you to do the other things. Thank you all, you are amazing. |
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| Positive: Professionalism, Quality, Responsiveness, Value
Would highly recommend Gent Law for Conveyancing. We managed to go from offer to completion in just 7 weeks (it would have been 5 had we not been held up by the banks!), and Rachael was efficient and proactive the whole way through. Very responsive in answering my many questions and kept us updated throughout the whole the process. Thanks Rachael! |
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| Positive: Responsiveness
Rachael has conducted a few purchases and re-mortgages for me now and I could not be more pleased with the overall professional service. I’ve dealt with solicitors for a while now and always found them poor at communications and keeping me informed. This is definitely not the case with Gent Law, they always keep me updated throughout the whole process. I could not possibly recommend highly enough. Thank you. |