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| Positive: Professionalism, Quality, Responsiveness, Value Hugely impressed with Rachael and her team regarding our recent house move. Its not until things dont go to plan that you realise the real standard of the company you’re dealing with. Due to reasons beyond our control we had a last minute issue caused by the other solicitors. So happy to say that Gent Law ‘brought it home’ – literally!! Outstanding commitment from all involved to get us over the line right at the last minute. |
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| Positive: Professionalism, Quality, Responsiveness, Value Big thanks to the team at Gent Law for getting our house purchase through in 6 weeks especially with it being very busy at the minute. Special mention to Jade our solicitor who was quick to respond and acted promptly to all questions asked, with Jade we never really felt we were in limbo, a very professional solicitor. Would highly recommend to anyone. Also to Laurie, Charlotte, Claire and Rachel. Thank you all so much for all your help. |
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| Positive: I earn a living as a Customer Experience and Transformation Consultant, and have advised a number of blue chip Global and National brands on how to improve their customer service techniques. I’m not sure there are many better examples out there of how to treat customers than Gent Law! Their communication, pricing, quality of work and customer care are exemplary, and you get the impression that great customer service isn’t something they do, it is who they are as people! South West Airlines in the USA changed the standard corporate vision statement from the over-used “the customer is at the heart of everything we do” mantra, turned it on its head, and stated that their employees were at the heart of everything they do. By employing fabulous people, outstanding customer service isn’t something you strive for, it’s a natural consequence. Having spoken to a number of employees of Gent Law following a recent conveyancing assignment they handled for us, I think subconsciously this is what they have done. And they have done it brilliantly. Rachael, as their leader and MD, is the embodiment of everything I’ve described above, and genuinely does “walk the walk”. I cannot recommend them highly enough, and I am considering writing a case study about their business that some big companies would do well to study! |
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| Positive: The whole team at Gent Law made my first solo venture onto the property ladder as stress free as possible. Even more impressive considering the extreme circumstances that the pandemic presented us all with. Exemplary after sales care too. I would recommend in a heartbeat! John
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| Positive: Professionalism, Quality, Responsiveness, Value
Amazing team at Gent Law, very efficient, very helpful and would highly recommend to anyone. I am aware its a very busy time at the moment but the girls still got my purchase through in no time, thank you all so much for all your help, your all fabulous : )
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| Positive: Professionalism, Responsiveness
Our recent house move was a far more pleasant experience than a number of other solicitors we have used for previous house moves. Most importantly the moving day was absolutely seamless, prompt communication, clear and straight to the point. Just when you want it to be simple, Gent Law made it easy. Would recommend to anyone. |
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| Positive: Professionalism
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| Positive: Professionalism, Quality, Responsiveness, Value
Fantastic service from the team at Gent Law. We were first time buyers and couldn’t be happier with the service we got from them. They all worked super hard and amazingly quickly. Wouldn’t hesitate to use again in the future. Thanks for all your hard work. |
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| Positive:
From day one, the service was outstanding. I was kept up to date constantly, and nothing was too much for any of them. All of my queries were answered promptly and I had correspondence sent to me straight away, even late evening my Rachael herself. All this during lockdown too, and at a great price. I will not hesitate to use Gent law again in the future, and will definitely recommend them to my friends and family. |
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| Positive: Professionalism, Quality, Responsiveness, Value
James Egan and the team were outstanding. Professional, friendly and efficient, they were always available during our sale and gave clear sound advice. They were proactive in moving the process forwards and kept us well informed at all times. |
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| Positive: Professionalism, Quality, Value
I was recommended to use Gent Law and have to say that Rachael and Clare were superb in their communication and efficiency. I would have no hesitation in recommending Gent Law and will use them for any property conveyancing in future. Well done ladies and thank you. |
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| Positive: Professionalism, Quality, Responsiveness, Value
Extremely efficient and professional service. Highly recommend. |
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| Positive: Professionalism, Quality, Responsiveness, Value
I would recommend Gent Law to anyone they are brilliant to work with. They keep you in the loop and are really friendly and value for money. |
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| Positive: Professionalism, Quality, Responsiveness, Value
I would recommend Gent Law to anyone they are brilliant to work with. They keep you in the loop and are really friendly and value for money. |
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| Positive: Professionalism, Quality, Responsiveness, Value
I was searching for a solicitor as I was moving house. I found Gent Law by accident after seeing an interview in the local paper. They claimed that they would bring customer service as a priority to their clients as the industry had forgotten this. Within 5 minutes of emailing them Rachael was InTouch answering my questions, so that was it I had found my solicitor. During the whole process Clare kept me involve with what was needed, she also did something strange for a solicitor… she call or emailed me every time she said she would. Moving home is a drama, but using Gent Law is one less thing to worry about, they do their job leaving you to do the other things. Thank you all, you are amazing. |
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| Positive: Professionalism, Quality, Responsiveness, Value
Rachael and her team at Gent Law were very responsive and professional. They did a thorough job with the purchase of my property and were easy to work with, as they made everything hassle free. Excellent service and very good value for money, will definitely use in the future. |
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| Positive: Professionalism, Quality, Responsiveness, Value
Would highly recommend Gent Law for Conveyancing. We managed to go from offer to completion in just 7 weeks (it would have been 5 had we not been held up by the banks!), and Rachael was efficient and proactive the whole way through. Very responsive in answering my many questions and kept us updated throughout the whole the process. Thanks Rachael! |
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| Rachael and Clare were excellent help with the purchase of my house! I will definitely use Gent Law again on any future purchases where I can and will recommend them wherever I can… |
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| Positive: Responsiveness
Rachael has conducted a few purchases and re-mortgages for me now and I could not be more pleased with the overall professional service. I’ve dealt with solicitors for a while now and always found them poor at communications and keeping me informed. This is definitely not the case with Gent Law, they always keep me updated throughout the whole process. I could not possibly recommend highly enough. Thank you. |
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| Positive: Responsiveness
Superbly helpful law firm – what a breath of fresh air! |